Join Our Team
Inside Sales Representative
About the Company
SOGO is a complete IT lifecycle company that helps businesses get, use, manage, and responsibly dispose of technology. Its verticals include IT procurement, rentals, asset management, e-waste recycling, and resource recovery – creating a simple, end-to-end solution for smarter and more sustainable IT.
Role Summary
We are looking for a proactive and customer-focused Inside Sales Representative (ISR) to connect with potential and existing customers, understand their requirements, promote SOGO’s products and services, and support the sales team in converting opportunities into business. This role involves customer communication, sales follow-ups, account management, order coordination, and maintaining strong client relationships.
Key Responsibilities
- Respond to customer enquiries through telephone, online channels, and other communication platforms in a professional and friendly manner.
- Contact potential customers to introduce and promote SOGO’s products and services.
- Generate and follow up on sales opportunities through calls, emails, and other channels.
- Understand customer requirements and coordinate with relevant teams to provide suitable solutions.
- Maintain and develop strong relationships with existing customers through regular communication and follow-ups.
- Support account management activities across SOGO’s business verticals.
- Follow up on sales quotations and support the sales team in moving opportunities forward.
- Coordinate with Sales and Marketing teams on customer engagement and business development activities.
- Process customer orders accurately and ensure timely coordination with internal teams.
- Keep customers informed about order status, delays, or other service-related updates.
- Respond to customer concerns and provide appropriate after-sales support.
- Maintain accurate and updated customer and sales records.
- Prepare and submit weekly and monthly sales reports to the reporting manager.
- Coordinate sales documentation, schedules, and other activities required by the Sales/Marketing team.
- Monitor sales activities, identify gaps, and suggest improvements to enhance team performance.
- Assist in promotional activities, events, exhibitions, and product demonstrations when required.
- Represent SOGO professionally while interacting with customers, partners, and external stakeholders.
- Perform other responsibilities assigned by management.
Requirements
- Good communication and interpersonal skills
- Strong customer handling and relationship management skills
- Experience in inside sales, telecalling, customer relations, business development, or a similar role
- Ability to understand customer requirements and coordinate with internal teams
- Good follow-up skills with a target-oriented approach
- Ability to maintain accurate customer records and sales reports
- Basic understanding of sales processes and customer engagement
- Proactive, organized, and willing to take ownership of assigned responsibilities
Nice to Have
- Experience in IT products, IT services, rentals, or technology solutions
- Experience handling B2B customers
- Exposure to CRM tools and sales management systems
- Experience in account management or managing customers across multiple business verticals
Job Details
Location : Mumbai, Hyderabad
Job Type : Full-Time
Experience Level : Entry-level to Mid-level
Education : Any Graduation