Join Our Teamn
Service Engineer
About the Companyn
SOGO is a complete IT lifecycle company that helps businesses get, use, manage, and responsibly dispose of technology. Its verticals include IT procurement, rentals, asset management, e-waste recycling, and resource recovery – creating a simple, end-to-end solution for smarter and more sustainable IT.
Role Summary
We are seeking a dynamic and communicative Client Relationship Executive to help us onboard clients and maintain long-term business relationships. If you have strong people skills and a passion for IT solutions, this is your chance to make a real impact.
Key Responsibilities
- Provide technical support for desktops, laptops, networks, and servers.
- Set up computers, peripherals, and test network connectivity.
- Install, configure, and troubleshoot software, operating systems (Windows & Linux), and browsers.
- Diagnose and resolve hardware and peripheral issues including printers.
- Handle LAN setup, router installation, and ensure stable internet connectivity.
- Respond to internal and external customer issues and log calls in ERP systems.
- Ensure timely resolution and closure of service requests.
- Maintain proper documentation and customer acknowledgements for service reports.
- Perform fault diagnosis, repairs, and quality checks on IT equipment.
- Analyze failures, identify root causes, and implement corrective actions.
- Handle customer field returns and troubleshoot technical issues effectively.
- Follow daily priorities and ensure efficient task execution.
- Ensure proper use and maintenance of tools and equipment at the service center.
- Maintain safety and security of all equipment and assets.
- Support service revenue generation through effective service delivery.
- Handle and submit daily service-related collections.
Requirements
- Diploma or Bachelor’s degree in IT, Electronics, or related field.
- 2–3 years of experience in technical support or service engineering.
- Strong knowledge of desktop support, networking, and operating systems.
- Hands-on troubleshooting and problem-solving skills.
- Ability to manage multiple service requests efficiently.
- Good communication and customer-handling skills.
Nice to Have
- Experience in IT hardware servicing or field support.
- Familiarity with ERP systems and service reporting.
- Understanding of networking concepts and infrastructure.
Job Details
Location : Bangalore
Job Type : Full-Time
Experience Level : Mid-level (2–3 years)
Education : Diploma / Any Graduation